At Jimbo Tour, customer satisfaction is our priority. This refund policy outlines the conditions under which refunds may be issued.
✔ Full refund is available if cancellation is made at least 24 hours before the scheduled service.
Cancellations made less than 24 hours before the service are non-refundable.
If the customer does not show up at the scheduled time and location, no refund will be issued.
✔ In case of bad weather or operational issues, the tour may be rescheduled or fully refunded.
✔ Changes to booking dates are subject to availability and must be requested at least 24 hours in advance.
Refunds (if applicable) will be made using the same payment method used during booking.
For refund requests, please contact us at info@jimbotour.com or via WhatsApp.